Q1: Can I get some samples? Are they free?

A1: Of course you can get a sample for testing before bulk order, but samples are not free.

Q2: What's the delivery time?

A2: Depend on the product and quantity of your order. Usually, samples can be sent to you in 3 workdays after your payment.

Q3: What about payment methods?

A3: Payment terms: Online payment, T/T, West Union, and Paypal, etc.

Q4: Can you list the product of your company?

A4: Barcode Scanner Module, Bluetooth Barcode/RFID Scanner, Desktop/Handheld Barcode Scanner.

Q5: Where can we download the user manual of your products?

A5: User manual will be sent to you by email after the sample order.

Q6: Warranty time?

A6: 1 year.

Q7: Do you provide Evaluation Kit for testing barcode scanner modules?

A7: Yes, but EVK should be purchased separately.

Q8: Product OEM?

A8: Yes, but it requires certain MOQ and the cost need to be added separately.

Q9: Customer service?

A9: Any questions of the product after your receipt, please contact us, we'll reply to you in 24 hours.

Q10: What shipping methods do you have?

A10: Since our products are very small, the common shipping methods are post airmail or fast express.

Rakinda Technologies Co.,Ltd (The predecessor is Longview Tech Enterprise Co., Limited ) has been established since 2000, which has 6 branches in total, which are in Guangzhou, Shenzhen, Xiamen, Suzhou, Chengdu, Beijing and HongKong. "Rakinda" and "SCANMAX" are our two independent brands. Rakinda is also a leading worldwide Internet of Things solution provider, which is specialized in 1D/2D barcode identification technology (Embedded/Fixed Mount/Handheld/Desktop Barcode Scanner, Android PDA, Mobile POS, etc.) , radio frequency identification (UHF) technology and face recognition technology almost 20 years . We are oriented by customer demands , focus on development and innovation of intelligent systems and strive to provide most competitive IoT application solutions and services. Promoting people's lifestyle to be more intelligent is our infinite pursuit.

Our Independent R&D Center keeps focusing on IoT design and manufacture, we have rich theoretical knowledge, practical experience, professional design and products manufacture ability, so as to meet all kinds of customers requirements. Through joint efforts of our team, we have been granted National High-tech Enterprise Award ,Software Product certificate and Software Enterprise certificate. At present, Rakinda has provided complete and mature solutions and technical support in these fields of access control, kiosk, turnstile, vending machine, smart retail, smart hotel, smart campus and smart medical treatment. So far we have won unanimous praise of the industry.

We create a bright future with hand in hand and implement the business philosophy of customer first. Through continuous exploration and innovation, we aim to achieve win-win cooperation with customers in near future together!